Floor Manager / Co-ordinator

Paschim Vihar, Delhi In-office 2+ yrs INR 15,000 – 25,000 Posted Today

Floor Operations Management:

  • Oversee daily operations on the hospital floor, ensuring efficient patient movement and workflow.
  • Maintain cleanliness, orderliness, and adherence to hospital protocols.
  • Coordinate with reception, nursing staff, and doctors to ensure timely patient check-ups and procedures.

Patient Handling & Service Excellence:

  • Ensure a seamless patient experience from entry to discharge.
  • Address patient concerns and grievances effectively and escalate as necessary.
  • Assist in patient counseling regarding appointments, follow-ups, and procedures.

Staff Coordination & Supervision:

  • Supervise and guide front desk executives, housekeeping, and support staff.
  • Ensure all staff adhere to hospital policies and SOPs.
  • Conduct briefings and assign daily tasks to the team.

Coordination with Medical & Non-Medical Departments:

  • Liaise with doctors, nurses, and other departments for smooth patient care.
  • Ensure required medical equipment and materials are available and in good condition.
  • Work with the pharmacy, diagnostic labs, and insurance teams for smooth coordination.

Reporting & Documentation:

  • Maintain records of daily patient visits, appointments, and escalations.
  • Prepare daily and weekly reports for management review.
  • Ensure documentation and compliance with hospital standards.

Emergency Handling:

  • Respond effectively to any medical or operational emergencies on the floor.
  • Ensure that emergency protocols are followed.
  • Bachelor’s degree or Diploma in Hospital Administration / Healthcare Management or related field.
  • 2+ years of experience in a hospital, clinic, or healthcare setup in a similar role.
  • Strong communication and interpersonal skills.
  • Ability to multitask and handle stressful situations effectively.
  • Proficiency in hospital management software and Microsoft Office.
  • Experience in an eye hospital or ophthalmology setup is a plus.
  • Leadership qualities with problem-solving abilities.
  • Patient-centric approach with a focus on service excellence.

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