Privacy Policy & Terms Of Services


Your privacy is important to us. It is EyeMantra by EM Health Services’s policy to respect your privacy regarding any information we may collect from you across our website, Eyemantra  and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your
requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 31 March 2020.


Terms Of Service

  • Terms

By accessing the website at, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible  for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and
trademark law.

  • Use License

Permission is granted to temporarily download one copy of the materials (information or software) on EyeMantra by EM Health Services’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • Modify or change or copy the materials;
  • Use the materials for any commercial or business purpose, or for any public display (commercial or non-commercial);
  • Attempt to decompile or reverse engineer any software contained on EyeMantra by EM Health Services’s website;
  • Remove any copyright or other proprietary notations from the materials; or
  • Transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by EyeMantra by EM Health Services at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

  • Disclaimer

The materials on EyeMantra by EM Health Services’s website are provided on an ‘as is’ basis. EyeMantra by EM Health Services makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, EyeMantra by EM Health Services does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

  • Limitations

In no event shall EyeMantra by EM Health Services or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on EyeMantra by EM Health Services’s website, even if EyeMantra by EM Health Services or a EyeMantra by EM Health Services authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

  • Accuracy of materials

The materials appearing on EyeMantra by EM Health Services’s website could include technical, typographical, or photographic errors. EyeMantra by EM Health Services does not warrant that any of the materials on its website are accurate, complete or current. EyeMantra by EM Health Services may make changes to the materials contained on its website at any time without notice. However EyeMantra by EM Health Services does not make any commitment to update the materials on an
ongoing basis.

  • Links

EyeMantra by EM Health Services has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by EyeMantra by EM Health Services of the site. Use of any such linked website is at the user’s own risk.

  • Modifications

EyeMantra by EM Health Services may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

  • Governing Law

These terms and conditions are governed by and construed in accordance with the laws of New Delhi, India and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.


Refund And Cancelation

The cancellation and refund policy is applicable to all online payments made through website for booking appointments.
  • Cancellation Time Refund Amount More than 24 hours before the scheduled appointment 100% of the total amount refunded no deduction.
  • 3 hours before the scheduled appointment 60% of the total amount refunded.
  • No Show of a scheduled appointment no refund.

The cancellation policy entails a refund of consultation fees only. The convenience fee will not be refunded in case the cancellation is initiated at the user end  At the time of cancellation, the amount will be refunded within 7 to 10 working days via the same source of payment and will be subject to the payment terms of the source only.

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