Optical Sales

Job Summary:

We are looking for a motivated and customer-focused Optical Sales Executive to join our team at Eye Mantra Optical Shop in Gurugram. As an Optical Sales Executive, you will be responsible for assisting customers with their optical needs, including helping them choose eyeglasses, contact lenses, and other optical products. You will provide excellent customer service, maintain product displays, and achieve sales targets, ensuring a positive and efficient shopping experience for all customers.

Key Responsibilities:

• Customer Assistance & Sales:
  
  • Greet customers as they enter the optical shop and provide them with guidance on choosing eyeglasses, contact lenses, and related optical products.
  • Assist customers in selecting frames and lenses based on their needs, preferences, and budget.
  • Perform basic eye tests or work closely with optometrists to assist in the prescription of eyeglasses and contact lenses.
  • Explain product features, benefits, and pricing to customers in a clear and concise manner.
  • Upsell and cross-sell additional products, such as lens coatings, accessories, and maintenance services.
    
• Product Knowledge & Display Management:
  
  • Maintain up-to-date knowledge of optical products, including the latest trends in frames, lenses, and eyewear accessories.
  • Ensure that all product displays are well-organized, stocked, and visually appealing to attract customers.
  • Manage inventory levels and reorder stock as needed to maintain availability of popular products.
    
• Customer Service:
  
  • Address customer inquiries and concerns professionally and promptly, ensuring a high level of customer satisfaction.
  • Assist in fitting eyeglasses and contact lenses, ensuring proper alignment and comfort for the customer.
  • Provide after-sales service, such as adjustments to glasses, repairs, and educating customers on eyewear care and maintenance.
    
• Sales & Target Achievement:
  
  • Meet or exceed sales targets set by the store manager.
  • Track and report sales performance and contribute to team goals.
  • Participate in promotional activities and campaigns to increase product visibility and sales.
    
• Cash Handling & Documentation:
  
  • Process customer transactions accurately using the POS system.
  • Handle cash, credit, and debit card payments.
  • Maintain accurate records of sales and customer interactions in compliance with company policies.
    
• Store Maintenance:
  
  • Ensure the shop is clean, organized, and well-stocked at all times.
  • Assist with receiving and managing deliveries of optical products.
  • Report any issues with the store’s equipment or inventory to the manager.

Requirements:

• Education:
  
  • High school diploma or equivalent.
  • Certification in optical sales or a related field (preferred, but not mandatory).
    
• Experience:
  
  • Minimum 1-2 years of experience in retail sales, preferably in optical sales or a related field.
  • Experience in customer service and achieving sales targets is highly preferred.
    
• Skills:
  
  • Strong sales and negotiation skills, with the ability to build rapport with customers.
  • Excellent communication and interpersonal skills.
  • Knowledge of optical products, eyeglasses, contact lenses, and related accessories.
  • Ability to work independently and as part of a team.
  • Basic computer skills and experience with point-of-sale (POS) systems.

Preferred Skills:

• Experience working in an optical shop or eyewear retail environment.
• Knowledge of basic optometry and eyeglass fitting techniques.
• Ability to speak multiple languages (especially Hindi or English) is an advantage.