Center Manager / Floor Manager Job in Delhi

About Eye Mantra Hospital

Eye Mantra is one of the leading multi-specialty eye care centers, committed to providing world-class services with cutting-edge technology in ophthalmology. With a patient-centric approach and expert medical professionals, Eye Mantra is dedicated to delivering high-quality eye care in a comfortable and compassionate environment.

Job Summary:

We are looking for a dynamic and experienced Center Manager / Floor Manager to oversee the daily operations of our Eye Care Center. The successful candidate will be responsible for managing center operations, ensuring excellent patient care, leading and coordinating staff, maintaining quality standards, and driving operational efficiency. The role requires strong leadership, operational management experience, and a customer-first mindset.

Key Responsibilities:

• Operations Management
  • Oversee the daily operations of the Eye Center, ensuring seamless patient flow from registration to discharge.
  • Manage scheduling of patient appointments, eye tests, consultations, and surgeries, ensuring minimal waiting times and optimum service delivery.
  • Supervise and ensure that all processes are running according to established protocols.
• Staff Supervision and Coordination:
  • Lead, manage, and motivate a team of healthcare professionals, including optometrists, ophthalmologists, nursing staff, and administrative staff.
  • Conduct staff training programs, monitor staff performance, and conduct evaluations to maintain high standards of patient care and service delivery.
  • Ensure a collaborative and positive work environment for all team members.
• Patient Care and Satisfaction:
  • Ensure a patient-first approach by maintaining high standards of care and service.
  • Address patient complaints, concerns, and feedback in a timely and empathetic manner.
  • Ensure that patient records are accurately maintained and all documentation complies with regulatory standards.
• Quality Assurance and Compliance:
  • Monitor adherence to quality standards, infection control practices, and safety protocols to ensure a safe and clean environment for patients and staff.
  • Ensure compliance with healthcare regulations, including maintaining standards for medical equipment and patient privacy.
  • Implement best practices to enhance patient care quality and operational efficiency.
• Financial and Resource Management:
  • Oversee the financial operations of the center, including billing, insurance claims, and collections.
  • Manage inventory levels for medical supplies and equipment, ensuring the center is adequately stocked and operational.
  • Control costs while maintaining quality care and managing budgets.
• Team Leadership and Communication:
  • Foster open communication between various teams, including doctors, nurses, and administrative staff, to ensure smooth operations.
  • Maintain a positive work culture, offering feedback and addressing team issues effectively.
  • Ensure proper coordination between departments for the smooth delivery of services.
• Marketing and Outreach:
  • Assist in patient retention strategies and promote the hospital’s services through local outreach and marketing efforts.
  • Build and maintain relationships with referring doctors, medical professionals, and the community to expand the patient base.
• Reporting:
  • Provide regular reports to senior management on operational performance, patient satisfaction, staff performance, and financial metrics.
  • Suggest improvements to improve efficiency, patient experience, and staff performance.

Skills and Qualifications:

• Education:
  • Bachelor’s degree in Healthcare Management, Hospital Administration, or related field (Master’s degree preferred).
  • Additional certifications in healthcare management (e.g., CPMM, CHA) would be a plus.
• Experience:
  • Minimum 3-5 years of experience in healthcare administration, hospital management, correlated fields, preferably in an eye care or medical setting.
  • Proven track record of managing day-to-day operations in a healthcare or hospital environment.
• Skills:
  • Strong leadership, organizational, and interpersonal skills.
  • Excellent communication and problem-solving abilities.
  • Experience with managing healthcare teams and optimizing operational efficiency.
  • Knowledge of patient management systems, medical records software, and office tools (e.g., MS Office).
  • Familiarity with healthcare regulations and compliance standards.
• Personal Attributes:
  • Strong customer service orientation and a patient-centric approach.
  • Ability to multitask, manage pressure, and work in a fast-paced environment.
  • Empathetic and solution-oriented mindset to manage patient concerns and complaints effectively.

Job Type: Full Time

Experience: Total work: 3-5 years (Preferred)

Work Location: In person